Offiece Sign in We Are Unable to Connect Right Now Please Check Your Network and Try Again

Hello Dennis,

Thank you for posting your question in this community. If you received a community rely notification e-mail about call "Microsoft support", delight exercise not call the number due to the privacy concerns, it is a spam. Nosotros take deleted the message and reported the spam user.

First please check the post-obit registry cardinal in client PC, and make certain the value is 1(Enabled).

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NlaSvc\Parameters\Cyberspace\EnableActiveProbing

Then, please check the following registry key, if the value is set to 1 or ii, it would enable the " Allow Office to Connect to the Internet " option. Reference for you: https://docs.microsoft.com/en-united states of america/DeployOffice/security/identity-authentication-and-authorization-in-office?redirectedfrom=MSDN#employ-registry-settings-to-determine-which-id-types-to-offer-a-user-at-logon

HKEY_CURRENT_USER\Software\Microsoft\Office\sixteen.0\Common\SignIn\SignInOptions

Besides, please refer to this official article to come across if information technology helps. https://docs.microsoft.com/en-u.s./office/troubleshoot/activation/issue-when-activate-office-365-proplus

Thanks,

Linda

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Hi Dennis,

Thank you for posting your question in this customs. If you lot received a community rely notification email about call "Microsoft support", delight practice non call the number due to the privacy concerns, it is a spam. Nosotros have deleted the message and reported the spam user.

First please check the post-obit registry key in customer PC, and make sure the value is 1(Enabled).

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NlaSvc\Parameters\Internet\EnableActiveProbing

Then, please cheque the following registry key, if the value is set to one or 2, it would enable the " Permit Part to Connect to the Internet " option. Reference for you: https://docs.microsoft.com/en-u.s.a./DeployOffice/security/identity-authentication-and-authorisation-in-role?redirectedfrom=MSDN#use-registry-settings-to-determine-which-id-types-to-offering-a-user-at-logon

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Mutual\SignIn\SignInOptions

Likewise, delight refer to this official commodity to come across if it helps. https://docs.microsoft.com/en-usa/office/troubleshoot/activation/issue-when-activate-office-365-proplus

Thanks,

Linda

I have this same question, and I attempted to alter the registry key at HKEY_CURRENT_USER\Software\Microsoft\Role\sixteen.0\Mutual\SignIn\SignInOptions.  I practise not have a ..\SignIn key at the ..\Mutual location. Is at that place an alternate cardinal?

Also, a concurrent issue is the intermittent failure of the Notebook sync office in my OneNote 2022 app. Both that issue and the issue with my Outlook app occur while the tray icon for my internet provide a message, "Work WiFi No net access", on hover. While syncing works with OneNote 2016, the File->Accounts reports no connexion to internet. All of the MS Office apps have the Account-no net issue; however OneDrive appears to exist syncing properly. If I connect to the internet through Blutooth on my iPhone, everything appears to piece of work properly; even so, data-usage concerns prohibit this as a feasible solution, i.eastward., I have to have MS Office connect reliably to my LAN or WiFi at my work. I am experiencing a full loss of productivity. Thank you lot in advance for helping with this if you are able. Best regards!

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Hi Dennis,

Cheers for posting your question in this customs. If you received a community rely notification email about call "Microsoft back up", please practice not call the number due to the privacy concerns, information technology is a spam. Nosotros have deleted the message and reported the spam user.

Start please check the post-obit registry central in client PC, and brand sure the value is 1(Enabled).

HKEY_LOCAL_MACHINE\System\CurrentControlSet\services\NlaSvc\Parameters\Internet\EnableActiveProbing

Then, please check the following registry primal, if the value is set to 1 or 2, it would enable the " Permit Role to Connect to the Net " choice. Reference for you lot: https://docs.microsoft.com/en-usa/DeployOffice/security/identity-authentication-and-authorization-in-role?redirectedfrom=MSDN#employ-registry-settings-to-make up one's mind-which-id-types-to-offer-a-user-at-logon

HKEY_CURRENT_USER\Software\Microsoft\Office\sixteen.0\Mutual\SignIn\SignInOptions

As well, please refer to this official article to see if it helps. https://docs.microsoft.com/en-usa/role/troubleshoot/activation/issue-when-activate-part-365-proplus

Thanks,

Linda

I take this aforementioned question, and I attempted to modify the registry key at HKEY_CURRENT_USER\Software\Microsoft\Office\sixteen.0\Common\SignIn\SignInOptions.  I do non take a ..\SignIn key at the ..\Common location. Is at that place an alternate key?

Also, a concurrent issue is the intermittent failure of the Notebook sync function in my OneNote 2022 app. Both that issue and the issue with my Outlook app occur while the tray icon for my internet provide a message, "Work WiFi No net access", on hover. While syncing works with OneNote 2016, the File->Accounts reports no connection to internet. All of the MS Office apps have the Account-no internet issue; however OneDrive appears to exist syncing properly. If I connect to the net through Blutooth on my iPhone, everything appears to work properly; however, data-usage concerns prohibit this as a viable solution, i.e., I have to have MS Role connect reliably to my LAN or WiFi at my work. I am experiencing a full loss of productivity. Thank you in advance for helping with this if you are able. Best regards!

I take constitute the same matter.  At that place is no "SignIn" under Mutual in the registry on my install of O365.  Outlook and OneDrive both fail after a timeout.  Take to reboot several times a twenty-four hour period.  Irritating at the least.

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I accept found the same affair.  There is no "SignIn" under Common in the registry on my install of O365.

This is specific for my GMAIL in Outlook.  Nevertheless, I have no problem if I get into GMAIL via Edge or Firefox.

Unfortunately I apply Outlook to store letters from several different electronic mail accounts in ane place.  If I have to store GMAIL separately from it's electric current .ost location.  Actually complicates record keeping!

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I have this same problem - no SignIn fundamental under Common. Screenshots beneath for reference.
Then what do nosotros do now?
Cheers, Derek

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Get the same thing. Any clue?

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Source: https://answers.microsoft.com/en-us/outlook_com/forum/all/we-are-unable-to-connect-right-now-please-check/9f58789a-ff36-486e-98dd-bd724578dbc6

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